FAQ's

“Why am I being charged?”

You've been charged in exchange for the premium online dating service you subscribed to.

Premium membership can be applied to your site profile at any point by upgrading via the Membership area or one of the various Upgrade points around the site.

Opt out of premium subscription at any point by visiting the Membership page of your site account where you will find the steps to cease it.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Text STOP to 89595 to opt out of future mobile billing should you be subscribed to it.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

You may find your transactions denied by your bank due to their zealous checks upon e-merchant payments. Please notify your bank of your wish to continue with the payment and this should be rectified.

Arnaze.com is operated by Arnaze Online Ltd.
Moll 2 Mollfort House, Water Street Ramsey IM8 1JP

Arnaze is global leader in providing digital channels through which end users can reciprocate connections.

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A charge on your account from Arnaze will mean that at some point you've agreed to a subscription fee in exhange for premium membership within one of Arnaze's branded dating websites.

We can search the database and retrieve what site you have premium membership by cross referencing our records with the email address used. Please supply the email address you're likely to have used at the time of registration for your account in the field below.